Send In Repair
Bring an additional peace of mind for every purchase made from official Marco channels to enjoy hassle-free and convenient repair services.
You may select any send-in methods below that is convenient to you
Visit Marco Service Center
Simply drop by Marco Service Center, no appointment is needed.
Learn More
Self-Arranged Courier
Mail your product via express courier directly to Marco Service Center.
Learn More
Drop Off Points
Not in Klang Valley area? Fret not, you may drop off your item(s) at the nearest listed store.
Learn More
Visit Marco Service Center
Marco Service Center
No. 8 & 10, 2nd Floor, Jalan Segambut,
51200 Kuala Lumpur, Malaysia.
WhatsApp: +60122954822
51200 Kuala Lumpur, Malaysia.
WhatsApp: +60122954822
Nearby parking
Hong Leong Bank @ Rivercity shoplot area
- 280m – 350m walking distance (4 – 5 minutes walk)
Cairnhill Hotel
- 200m walking distance (5 minutes walk)
- Paid parking (non-hotel guests)
Self-Arranged Courier
Steps to send in item(s) for repair
Send in yours today to enjoy hassle-free product services by Marco!
Scan QR above or click the button below to access submission form
By scanning the QR code or clicking the “Learn More” button, you implicitly consent to Marco Corporation (M) Sdn. Bhd. collecting and processing your personal information for remarketing purposes ONLY. This includes device details, location data, and other relevant information outlined in our Privacy Policy.
Frequently Asked Questions
Item and Problem Description
- In addition to their personal details, the customer is required to provide information about the product that they are sending in for service:
- Type of Item (Watch, Calculator, Keyboard etc) – Dropdown
- Model Name (if available)
- Nature of problem (checkboxes), example:
- Can the item be switched on?
- Is the item physically damaged?
- Was the item repaired or serviced before?
Who will collect the item?
- The customer is required to indicate if he/she prefers the item to be couriered back to the address stated on the form OR will collect the item personally OR a 3rd party will do so.
- The customer is required to specify the My Kad number of the 3rd party representative.
Mutiple Pictures of Item
- Using the same mobile website, the customer has to take a picture or upload a picture of item that is sent for service. After this the customer submits all the information which is saved on the server.
- The system will provide guidelines to the user on how best to take the picture.
Successful Submission
- Upon a successful submission of an item by customer:
- The system sends an email to the customer to acknowledge that Marco PSD has received the item.
Jom Repair Drop Off
User guide to Drop Off for Jom Repair
Marco Service Center is only located in KL. If you are from other states of Malaysia, you may use our Collection System for Repair via Drop off.
Jom Repair Dropoff Locations
* Click the links below for its detailed location
For more information, please contact Marco Service Center via WhatsApp below or customerservice@marco-groups.com
Carefully read the T&C by clicking button below
